Adapt BPO employees work at three salary levels. An employee’s skills, ability, education and experience dictate their level. Client will collaborate with the Adapt BPO Account Manager to determine what level best matches their job description.

Salary Levels:
Level 1 @ $890 per month:
The vast majority of Adapt BPO employees work at this level. This includes admins, receptionists, junior accountants, web designers, help desk support, graphic artists and inbound and outbound salespeople.

Level 2 @ $1400 per month:
Level 2 include team managers, senior salespeople, server infrastructure staff and designers, certified public accountants, senior software engineers, lawyers and technical writers.

Level 3 @ $2200 per month:
This includes higher level team leaders and project managers. These individuals can corral resources, lead large groups of people and achieve project objectives. Level 3 employees often possess graduate degrees such as MBA’s, extensive experience in their dedicated field and demonstrate extreme leadership skills and vision. They will often have Level 1 and Level 2 employees working underneath them.

Startup and Equipment Costs:
There is a startup fee per employee of $350. For the first employee this fee is waived. Each employee has unlimited access to a laser printer for $30 per month, a color laser printer for $45 per month. Each ream of paper costs $5. If there is extensive faxing involved, we will provide a dedicated fax machine or electronic fax at an additional charge.

Each employee’s workstation, monitor and phone is included in the flat rate charged. Adapt BPO only uses Dell computer equipment. The VOIP solution will be chosen at the discretion of the Adapt BPO Account Manager. Either your employee will be on the Adapt BPO PBX system or have a dedicate phone. In both cases, your employee will have a dedicated local number with unlimited outbound and inbound calls.

Software:
Adapt BPO uses several different software packages to maximize productivity. All workstations run Adobe Acrobat, Microsoft Office 2003 and AVG Antivirus and Spyware protection. The monitors include a webcam. Depending on the role of your employee, additional software can be loaded. This includes various CRM databases, graphics applications and web development software. This software will need to purchased or provided by client.

For remote access, monitoring and control of your employee’s workstation, we utilize PC Anywhere or LogMeIn. The Adapt BPO administrator trains and facilitates it use.

Holiday and Overtime Pay:
All pay beyond 40 hours per week is an additional $4 to $10 per hour depending on the employee’s level. An additional $25 per month is added on as a holiday bonus. This is considered pay for the 13th month per local labor laws. This bonus is paid directly to employees.

Length of the Contract:
Each contract lasts one year and may be cancelled at anytime with one month’s notice. Client’s monthly charge increases 4% after completion of the first year and every year thereafter.

Contact Adapt BPO for a FREE consultation